Last Updated: 15 Feb 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Virolo, Inc., a corporation incorporated in the United States (“Virolo,” “Company,” “we,” “us,” or “our”), governing your access to and use of the Virolo software platform and related services (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms.
If you do not agree, you may not use the Service.
1. ELIGIBILITY
You must be at least 18 years old and legally capable of entering into a binding contract.
You represent that all information provided is accurate and complete.
2. DESCRIPTION OF SERVICE
Virolo is a subscription-based SaaS platform providing content generation, marketing automation, and related business optimization tools.
We reserve the right to modify, suspend, or discontinue any feature at any time without liability.
3. ACCOUNT RESPONSIBILITY
You are responsible for:
Maintaining account confidentiality
All activities under your account
Securing login credentials
We are not liable for unauthorized access caused by your failure to safeguard credentials.
4. SUBSCRIPTIONS & BILLING
4.1 Recurring Billing
Subscriptions renew automatically unless canceled before renewal.
You authorize recurring charges to your payment method.
4.2 No Proration
Subscription fees are not prorated for partial usage, early cancellation, or dissatisfaction.
5. CONDITIONAL 30-DAY PERFORMANCE GUARANTEE
5.1 Nature of Guarantee
Virolo offers a limited, conditional 30-Day Performance Guarantee.
This is not a no-questions-asked refund policy.
Refund eligibility is strictly conditioned upon compliance with all criteria below.
5.2 Eligibility Requirements (All Required)
A refund may be considered only if:
Request is submitted within 30 calendar days of initial purchase.
User demonstrates a reproducible, material defect in core platform functionality.
User provides documented proof of attempted good-faith usage.
User cooperates fully with troubleshooting.
User has not materially benefited from the Service.
User has not exported, downloaded, or commercially used generated outputs.
User has not violated these Terms.
Failure to satisfy any condition voids eligibility.
5.3 Definition of Material Defect
A material defect means:
A system-side technical malfunction that prevents access to core paid features.
The following do NOT qualify:
Dissatisfaction
Failure to achieve results
Change of mind
Learning curve issues
Strategic mismatch
User error
Third-party integration issues
Business outcome expectations
Intermittent service interruptions
Feature preferences
5.4 Usage-Based Disqualification
Refund eligibility is automatically void if system logs show:
Content generation beyond minimal test usage
Exporting or copying outputs
Commercial use of outputs
Access exceeding 25% of core features
More than 7 cumulative active days
Workflow integration
Sharing outputs externally
System usage logs are determinative and final.
5.5 Documentation Requirement
Refund requests must include:
Detailed issue description
Screenshots
Timestamp evidence
Written summary of troubleshooting steps
Failure to provide requested documentation within 5 days invalidates eligibility.
5.6 Abuse & Extractive Behavior
We reserve sole discretion to deny refunds where usage suggests:
Short-term extraction of value
Strategic refund intent
Content harvesting
Payment abuse
Account cycling
Accounts engaging in such behavior may be permanently banned.
5.7 Chargeback Breach Clause
Initiating a chargeback without first completing the internal refund process constitutes material breach of contract.
We reserve the right to:
Submit system logs as evidence
Recover chargeback fees
Pursue legal recovery of funds and administrative costs
5.8 Sole Remedy
The 30-Day Conditional Guarantee is the sole and exclusive remedy for dissatisfaction.
No other refunds are available.
6. INTELLECTUAL PROPERTY
All software, systems, algorithms, workflows, and branding remain exclusive property of Virolo.
You may not:
Reverse engineer
Replicate business logic
Build competing SaaS based on internal structures
Resell access
Extract proprietary systems
Violation may result in legal action.
7. ACCEPTABLE USE
You may not use the Service for:
Illegal content
Spam
Fraud
Malware
Harassment
Copyright infringement
Platform abuse
We may suspend accounts at our discretion.
8. NO RELIANCE
You acknowledge that you have not relied on any representations regarding:
Revenue potential
Growth metrics
Performance outcomes
Examples are illustrative only.
9. DISCLAIMER OF WARRANTIES
The Service is provided “AS IS” and “AS AVAILABLE.”
We disclaim all warranties, express or implied.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Virolo’s total liability shall not exceed the amount paid in the preceding 30 days.
We are not liable for:
Lost profits
Lost data
Business interruption
Indirect or consequential damages
11. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER
11.1 Governing Law
These Terms are governed by the laws of the State of Delaware.
The Federal Arbitration Act (FAA) governs arbitration enforcement.
11.2 Mandatory Informal Resolution
Before arbitration, you must submit written notice to:
support@virolo.com
Parties must attempt good-faith resolution for 30 days.
11.3 Binding Arbitration
All disputes shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Location: Wilmington, Delaware.
Arbitrator may award individual relief only.
11.4 Class Action Waiver
You waive the right to participate in:
Class actions
Collective actions
Representative proceedings
Claims must be brought individually.
11.5 Mass Arbitration Protection
If 25 or more coordinated claims are filed:
Only 5 may proceed at a time.
Remaining claims are stayed.
11.6 Waiver of Jury Trial
If arbitration is invalid, both parties waive jury trial rights.
11.7 Limitation on Time to File
Claims must be filed within 1 year.
11.8 Exclusive Court Venue
If arbitration is invalid, disputes shall be resolved exclusively in Delaware courts.